What topics can we help you with?
Products and Services
What is the difference between the BFS Voucher and a normal restaurant gift card?
Whereas the BFS voucher is valid for all partners on the platform, a normal restaurant voucher is only valid for the one restaurant from which it was purchased. With the BFS Voucher our entire BFS-curated selection of restaurants is at your fingertips.
How do I check my Voucher credit?
To check the balance on your BFS Voucher, you can simply visit the Redeem Page and enter your unique code. If the code still has credit, this will be displayed for you. You do not have to redeem the Voucher straight away, you can come back another time when you’re ready to dine!
Can you accommodate Corporate Gifting?
If you’re interested in a versatile and delicious gift for your employees or coworkers, please don’t hesitate to get in touch with us here as we’d love to create a customized offer for you.
Can I customize my BFS Vouchers?
For quantities of 25 individual Vouchers and up, we’d be happy to incorporate your company’s logo or design onto digital or print Vouchers, free of charge.
How do I get my restaurant into the BFS Voucher network?
If you would like to be a part of the Berlin Food Stories Voucher network, you can write us a message here and we will be in touch.
What is the validity period of my BFS Voucher?
All vouchers sold through us are valid for 3 years from the end of the year in which they were purchased.
All vouchers sold through BFS x BonBon are valid for 3 years, starting from the end of the year in which they were purchased. So, you have plenty of time to choose a suitable restaurant or restaurants and redeem the voucher!
BFS voucher
What is the BFS Voucher?
The BFS Voucher is a Berlin-centric restaurant voucher whose value can be redeemed at any of the restaurants on bfsvoucher.com in the BFS x BonBon network for dine-in meals.
How do I redeem the BFS Voucher?
In order to redeem the BFS Voucher, you simply visit our redemption page to enter your unique voucher code, amount you’d like to redeem, and select the restaurant’s name from the provided list to checkout.
Note: When entering your unique code, you must pay attention to the exact spelling, the separators are mandatory.
Can I use only a part of my BFS Voucher amount?
Of course! You may divide the value of the BFS Voucher between several restaurants. For example, if you have a 50 € BFS Voucher, you can visit two restaurants and redeem 25 Euros at each on different days!
My BFS Voucher can’t be redeemed or my unique code isn’t working?
There can be numerous reasons for this.
First, check if the code was entered incorrectly, the separators must be entered as well.
Second, there may be no more credit left on the voucher.
Third, it’s possible that the voucher payment has not yet cleared. Please make sure that we have received your payment.
As always, if you believe there is an issue with your code or missing value, please don’t hesitate to contact us directly here.
Payment and invoices
Can I request an invoice?
If you need an invoice for your purchase, simply check the appropriate box in the payment process and you will receive an invoice by e-mail.
If you need an invoice for a past order you can leave us a message. Please include your full name and the e-mail address you used when placing your order.
Can you correct my invoice?
If there is a mistake on the invoice or if the invoice should be sent to another person/company, we will be happy to adjust the invoice and send it to you again. Please enter your full name and the e-mail address you used when placing your order.
What are your accepted payment methods?
You can use the following payment methods:
- Credit card (Visa, Mastercard, AmEx)
- GiroPay
- PayPal
Purchase on account
For technical reasons, we can only offer a purchase on account from an order total of 250 €. In this case you can place your order here.
I think my payment failed. What should I do?
If during the payment process you receive the information that the payment failed, your account will not be debited and you will not receive a voucher. In this case, please try again and choose another payment method if necessary.
You’ve debited my account, but I never received my voucher. What happened?
There can be several reasons for this.
- The voucher could not be delivered by e-mail. If you still haven’t received an e-mail after 30-60 minutes, you should write us a message.
- The payment was subsequently accepted by your bank, although it was previously indicated as failed. Please write us a message, we will send you the voucher immediately.
In your message to us, please include your full name, the email address you used to order, and an approximate time you ordered.
Voucher partners
Can I use my BFS Voucher on Wolt, Lieferando and Co.?
Although many restaurants offer a delivery service through Wolt, Lieferando or other booking services, BFS Vouchers cannot be used on delivery platforms. They are intended for on-site use only.
The restaurant isn’t accepting my BFS Voucher payment. What should I do?
If you are unable to redeem your voucher at the restaurant, please leave us a message using the contact form below. Most of the time it is a lack of communication or misunderstanding and can be clarified from experience.
My favorite restaurant isn’t on the BFS Voucher x BonBon platform. What should I do?
Mention the BFS Voucher to the restaurant the next time you visit and / or drop us a line for the next best restaurant in town!
For what may I redeem by BFS Voucher?
The BFS Voucher is redeemable for all food, drinks and other items offered for sale in the restaurant.
Voucher dispatch (Digital & per Post)
My digital voucher hasn’t arrived yet?
Usually digital voucher emails arrive immediately. Sometimes it takes a little longer due to various checks by your email provider. Also, check the spam folder of your mailbox and make sure that your mailbox is not overflowing.
If the email has not arrived after 30-60 minutes, please leave us a message with your order information – often a typo has crept in or the vouchers are not delivered – especially with company accounts – due to the email security policies.
If the e-mail has not arrived after 30-60 minutes, please leave us a message with your order information, often a typo has crept in or the vouchers are not delivered – especially with company accounts – due to the e-mail account policy.
How will the voucher be sent?
We offer two delivery methods for our BFS Vouchers. On the checkout page, you may choose whether you want to receive the voucher by email or by post.
If you choose to receive the voucher by email, you will receive a PDF with all the necessary data. If you choose to receive it per post, we will send you your BFS Voucher printed on premium paper, which is perfect to give as a gift.
What should I do if I haven’t yet received my Voucher?
We will send the voucher to you by registered mail. A delivery is therefore guaranteed if the address is correct. Should a letter still not arrive, this is usually due to an incorrect address. If this is the case, as soon as the letter is returned to us, we will contact you.
What if I want to send the BFS Voucher to someone else?
If the invoice recipient differs from the delivery address, you can easily specify this on the checkout page.
Cancellations & Complaints
Can I get a refund or cancel my BFS Voucher?
Unfortunately, BFS Vouchers are non-refundable.
Can I refund or redeem my BFS Voucher for cash?
No. Unfortunately BFS Vouchers are not redeemable for cash.
Legal, Security & Data Protection
For how long is my voucher valid?
All vouchers sold through our platform are valid for three years from the end of the year in which they were purchased. So, no worries, you have plenty of time to choose a suitable restaurant and redeem the voucher!
Is my payment data secure?
We treat your data, which are transmitted e.g. with the specification of a credit card or bank account, confidentially. They are processed exclusively on the servers of the payment providers and are not stored on our website.
To ensure that your data is secured and protected from unauthorized access during all payment transactions, we use end-to-end transmission and SSL encryption. You can obtain information about the “security certificate” by double-clicking on the lock symbol in the status bar of your web browser.
What is your privacy policy?
You can find a detailed privacy policy here.
What are the applicable terms and conditions?
You can find a current terms and conditions here.
Also, we will send you the terms and conditions that apply to you in your order confirmation by email.
Tips and technical malfunctions
Voucher has not arrived (digital vouchers)
As a rule, the e-mail arrives immediately. Sometimes it takes a little longer due to various checks by your mail provider.
Otherwise, also check the spam folder of your mailbox and make sure that your mailbox is not full.
If the email has not arrived after 30-60 minutes, please send us a message with your order information; often a typo has crept in or the vouchers are not delivered – especially with company accounts – due to the email account privacy.
Email in spam
Sometimes our emails end up in the spam folder of mailboxes or cannot be delivered due to strict security rules. Especially with the providers t-online and GMX this happens more often. If you have the chance to use an email address of another provider, please do so.
Payment failed
If during the payment process you receive the information that the payment failed, your account will not be debited and you will not receive a voucher. In this case, please try again and choose another payment method, if necessary.
Page loads slowly
The performance of our site is influenced by many factors. Often, it is due to a shared internet connection or many simultaneous requests. We are constantly working to improve the performance of our site.
Restaurant no longer on the site
You have found a restaurant where you would like to redeem your BFS Voucher, but you can no longer find it? This is probably due to internal arrangements of the restaurant or other temporary issues. But don’t worry, the partner will probably be online again soon.
Couldn't find an answer to your question?
Then, please leave us a message and we will get back to you as soon as possible. Please make sure that you provide all the necessary information (order number, coupon code, your full name) so that we can process your request as quickly as possible.
Sending multiple emails or requests will delay the processing. Therefore, we would be very grateful if you wait for our response.
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